Dealing with the messages from customers is a must but it
can quickly become a headache when your business expands and you are bombarded
with lots of messages through different channels. In this scenario, you may
think about finding a convenient way to interact with the customers without
going through a tiresome practice of switching between the platforms. Good news
is that Podium is here to help.
If you want to interact with your customers through
different channels without switching between the platforms and want to manage
online reviews, you can get help from Podium. A few tasks the Podium can do for
you include:
- Sparking text message interaction with your users.
- Providing data which can tell you about the general sentiment towards your business.
- Providing you with different ideas to improve reviews.
- Providing you help in collecting more reviews. It means that you will be able to show up on the top of local search results.
- Most importantly, making sure that you don’t miss any message. Messages are like opportunities.
Sparking text message interactions with your customers
According to a recent survey, about 85% of the customers
will reply to the messages by companies. And half of the customers actually
want to have interaction with the companies through chat.
In this scenario, all you will have to do is to enable
Podium webchat on your site. It is a simple and quick process. It will make
quite easier for you to interact and follow up with your customers.
Managing conversations across different platforms on one dashboard
If you have to log on to several accounts in order to
interact with the customers, you surely know about the trouble of switching
between the accounts. This process of switching can be time consuming and it
can also result in loss of some valuable leads. In this scenario, you can
consider using Podium to bring people using different platforms to one
dashboard. You will not have to log in again and again. You will be able to
interact with your users across different platforms.
Collecting reviews and moving up in Google’s local rankings
If you are promoting your business on a local level, you
will want to make sure that people have positive things to say about your
business. Moreover, you will want to share that feedback with the others so
that it could market your business effectively. This is exactly what you can do
with the help of Podium.
One thing worth mentioning here is that people want to leave
reviews about the products they would purchase. They just don’t find any easier way to do so. With
the help of Podium, you can prompt your customers to leave a review about your
service or product. You will have to share a link but that link sharing is as
convenient as clicking a button. The user will click the link and the option to
leave a review will show up on the user’s screen.
Managing your online reputation
When you are getting genuine reviews, you need to expect
both positive and negative reviews. While you are not going to have to do much
for the positive reviews, you will certainly have to have a plan to deal with
the users who have negative experience. You can quickly interact with those
customers and try to bring them on board.
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